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2025-09-24
Published by yourbestchance on 2025-09-24
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Technology and AI Guide for Customer Service Representatives

Definitions: Technology: Digital tools and platforms that manage customer interactions, handle information, route cases, and track performance—like CRM systems, ticketing tools, IVR, knowledge bases, analytics dashboards, […]
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Regional Risks

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Indicators
Technological Infrastructure and Adaptability (Weigth: 15% | Risk Score: 2)
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Human Capital (Weigth: 15% | Risk Score: 3)
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Innovation and R&D (Weigth: 15% | Risk Score: 2)
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Economic Diversity and Stability (Weigth: 15% | Risk Score: 3)
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Fiscal and Financial Health (Weigth: 10% | Risk Score: 3)
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Policy and Regulation (Weigth: 10% | Risk Score: 4)
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Geopolitical and Geographical Risks (Weigth: 10% | Risk Score: 2)
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Social and Demographic Factors (Weigth: 10% | Risk Score: 4)
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Company Risks

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Indicators
Market Competition (Weigth: 20% | Risk Score: 2)
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Technological Adaptability (Weigth: 15% | Risk Score: 3)
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Revenue Stability (Weigth: 15% | Risk Score: 5)
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Financial Resilience (Weigth: 15% | Risk Score: 6)
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Innovation and R&D (Weigth: 10% | Risk Score: 4)
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Geographical Risk (Weigth: 10% | Risk Score: 2)
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Macroeconomic Conditions (Weigth: 10% | Risk Score: 4)
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Industry-Specific Risks (Weigth: 5% | Risk Score: 5)
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Career Risks

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Indicators
AI-Resistant Skill Sets (Weigth: 20% | Risk Score: 2)
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Strong Educational Background (Weigth: 10% | Risk Score: 3)
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Personal Strengths (Weigth: 10% | Risk Score: 2)
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Ability to Adapt to Change (Weigth: 15% | Risk Score: 2)
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Role Susceptibility to Automation (Weigth: 15% | Risk Score: 3)
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Use of AI Tools in Current and Past Roles (Weigth: 10% | Risk Score: 2)
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Career Progression (Weigth: 10% | Risk Score: 1)
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Location (Weigth: 10% | Risk Score: 1)
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